Information We Collect
We collect information in several ways, and we want you to know exactly what we gather and why. Most of this happens when you're actively engaging with our services or showing interest in our programs.
Contact Information
Your name, email address, phone number, and business address. We collect this when you inquire about our programs, register for courses, or download our resources.
Professional Details
Job title, company name, industry sector, and professional experience level. This helps us tailor our training recommendations to your specific needs.
Program Data
Course preferences, training history with us, assessment results, and feedback you provide. This information helps us improve our services and track your progress.
Website Activity
Pages you visit, time spent on our site, and how you found us. We use cookies and similar technologies to understand how people interact with our website.
Automatic Information Collection
Like most websites, we automatically collect some technical information when you visit our site. This includes your IP address, browser type, device information, and general location data. We use this to improve our website performance and understand our audience better.
How We Use Your Data
We use your information for legitimate business purposes that directly relate to providing and improving our training services. Here's what that actually means in practice.
- Responding to your inquiries about our business presentation training programs
- Sending you information about courses that match your professional interests
- Processing your enrollment and managing your participation in our programs
- Providing customer support and addressing any concerns you might have
- Improving our training materials based on participant feedback and results
- Sending relevant industry insights and updates that complement your learning
- Ensuring our website functions properly and securely for all users
- Complying with Australian legal requirements and industry standards
Marketing Communications
We'll only send you marketing emails if you've specifically opted in or if you're an existing client receiving relevant updates about similar services. Every email includes an easy unsubscribe option, and we respect your choice immediately.
Legal Basis for Processing
Under Australian Privacy Principles, we process your personal information based on legitimate interests, contractual necessity, or your explicit consent. For marketing purposes, we rely on consent or legitimate interest, always respecting your right to object.
Data Sharing and Third Parties
We don't sell your personal information to anyone. That's a firm commitment. However, we do work with trusted service providers who help us deliver our training programs effectively.
Service Providers We Work With
- Email marketing platforms that help us send course updates and relevant content
- Payment processors for secure handling of enrollment fees and transactions
- Learning management system providers who help deliver our online training components
- Website hosting and analytics services that keep our site running smoothly
- Customer relationship management tools that help us provide better service
All these providers are contractually required to protect your information and can only use it for the specific services they provide to us.
When We Might Share Information
We may disclose your personal information if required by Australian law, court order, or government request. We might also share information to protect our legal rights or investigate potential fraud, but we'll always notify you unless legally prohibited from doing so.
Your Privacy Rights
Under the Australian Privacy Act 1988, you have specific rights regarding your personal information. We make it straightforward to exercise these rights because we believe privacy control should be accessible, not complicated.
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correct Your Data
Ask us to update or correct any inaccurate or incomplete personal information we have on file.
Delete Your Information
Request deletion of your personal data when it's no longer needed for our legitimate business purposes.
Restrict Processing
Ask us to limit how we use your information while we address any concerns you might have.
Object to Processing
Opt out of marketing communications or object to processing based on legitimate interests.
Data Portability
Receive your personal information in a structured, commonly used format for transfer to another service.
How to Exercise Your Rights
To make any of these requests, simply email us at info@klevoris.com or call +61412789873. We'll verify your identity to protect your information and respond within the timeframes required by Australian law. There's no fee for most requests unless they're clearly excessive or repetitive.
Data Security Measures
We take security seriously because we understand how important your information is. Our approach combines industry-standard technical measures with careful internal processes to protect your data.
Technical Safeguards
- SSL encryption for all data transmitted between your browser and our servers
- Regular security updates and patches for all systems handling personal information
- Secure hosting infrastructure with Australian-based data centers
- Multi-factor authentication for all staff accessing personal information systems
- Regular security audits and vulnerability assessments by independent professionals
Organizational Security
Only authorized team members can access your personal information, and only when necessary for their specific role. All staff receive regular privacy and security training. We maintain detailed logs of who accesses what information and when, helping us detect any unusual activity quickly.
Incident Response
If a data breach occurs that could affect you, we'll notify you within 72 hours and explain exactly what happened, what information was involved, and what steps we're taking to address the situation. We'll also report to the Office of the Australian Information Commissioner as required by law.
Data Retention Periods
We don't keep your information indefinitely. Our retention periods are based on legitimate business needs, legal requirements, and your ongoing relationship with us.
Retention Schedule
- Inquiries and leads: 3 years from last contact, unless you request earlier deletion
- Course participants: 7 years from program completion for certification and reference purposes
- Marketing contacts: Until you unsubscribe or after 2 years of no engagement
- Website analytics: 26 months from collection, then aggregated anonymously
- Financial records: 7 years as required by Australian tax law
- Support correspondence: 3 years from resolution of your inquiry
Secure Deletion
When retention periods expire, we securely delete your information using industry-standard methods. This means overwriting digital data multiple times and physically destroying any paper records. We maintain certificates of destruction for sensitive information disposal.
International Data Transfers
Most of your information stays within Australia, but some of our service providers operate internationally. When we transfer data overseas, we ensure it receives equivalent protection to what it would have in Australia.
Where Data Might Go
Some data may be processed in the United States or European Union by our email marketing platform and cloud hosting providers. These transfers only occur with companies that have demonstrated adequate privacy protections through certification programs or specific contractual guarantees.
Transfer Safeguards
- Contractual clauses requiring equivalent privacy protection standards
- Service providers certified under internationally recognized privacy frameworks
- Regular audits to ensure offshore providers maintain required security standards
- Data minimization to transfer only necessary information for specific purposes
Privacy Questions or Concerns?
Email: info@klevoris.com
Phone: +61412789873
Address: 16/23 Gibberd Rd, Balcatta WA 6021, Australia
We respond to privacy inquiries within 2 business days and aim to resolve any concerns within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
This privacy policy is effective from 15 March 2025. We may update this policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post the updated policy on our website with a new effective date.