Refund Policy

Effective Date: 1 January 2025

Our Commitment to Fair Refunds

At klevoris, we understand that circumstances change. Our refund policy provides clear guidelines and procedures to ensure fair treatment for all students while maintaining the integrity of our business presentation programs. We're committed to transparent communication throughout the refund process.

Refund Eligibility Criteria

Understanding when refunds apply helps set proper expectations. Our eligibility criteria consider various circumstances while protecting both student and institution interests.

Course Cancellation

If klevoris cancels a course due to insufficient enrollment or unforeseen circumstances, students receive full refunds within 14 business days.

Early Withdrawal

Students who withdraw within the first 7 days of course commencement may be eligible for partial refunds, minus administrative fees.

Medical Circumstances

Documented medical situations preventing course completion may qualify for special consideration and potential refund arrangements.

Technical Issues

If significant technical problems prevent course access for more than 5 consecutive days, refund options become available.

Non-Refundable Circumstances

Refunds are not available after completing more than 25% of course materials, for courses completed more than 30 days ago, or when academic misconduct has occurred. Workshop materials and certification fees are non-refundable once issued.

Refund Process Steps

Our structured refund process ensures thorough review while maintaining reasonable timeframes. Each request receives individual attention from our student services team.

Submit Request

Contact our student services team via email or phone with your refund request. Include your student ID, course details, and reason for requesting the refund.

Documentation Review

Our team reviews your request within 3-5 business days. We may request additional documentation or clarification during this phase.

Decision Notification

You'll receive written notification of our decision within 10 business days. This includes explanation of approval, partial approval, or denial reasons.

Refund Processing

Approved refunds are processed within 14-21 business days to your original payment method. Bank processing may add additional time.

Refund Amounts and Timeframes

Refund amounts depend on timing, course completion percentage, and specific circumstances. Our sliding scale ensures fairness while covering operational costs.

Withdrawal Timeframe	Refund Percentage	Administrative Fee	Processing Time
Before course start	100%		7-10 business days
Within first 7 days	75%	0	10-14 business days
Days 8-21	50%	0	14-21 business days
After day 21	No refund	N/A	N/A

Payment Method Considerations

Credit card refunds typically appear within 3-5 business days after processing. Bank transfers may take 7-10 business days. PayPal refunds are usually immediate but can take up to 3 business days. International transfers may require additional processing time and currency conversion fees may apply.

Special Circumstances and Exceptions

Life happens, and we recognize that exceptional situations sometimes require flexible approaches. Our special circumstances policy provides additional support when standard policies don't address unique situations.

Hardship Situations

Sudden job loss, family emergencies, or significant financial hardship may qualify for extended refund consideration or payment plan adjustments.

Military Deployment

Active military personnel receiving deployment orders can request course deferrals or full refunds with proper documentation.

Course Quality Issues

If course content significantly differs from advertised materials or technical issues persist, we'll work with you on appropriate solutions including potential refunds.

Instructor Changes

Major instructor changes that fundamentally alter the course experience may provide grounds for refund consideration on a case-by-case basis.

Questions About Refunds?

Our student services team is here to help with refund inquiries and guide you through the process. We're committed to fair treatment and clear communication every step of the way.

Email: info@klevoris.com

Phone: +61412789873

Address: 16/23 Gibberd Rd, Balcatta WA 6021